PandoratechOdoo support that answers — with response times in writing
500+ support requests resolved every month, in English and Arabic, on WhatsApp, phone, and email. We support Odoo systems we built — and rescue the ones somebody else did.
Sound familiar?
Tickets vanish into an anonymous queue
Your vendor disappeared after go-live
Small fixes wait months behind "projects"
What's included
Guaranteed response times
SLA by severity, in the contract — not a marketing promise.
Functional support
"How do I…" answers for your users, in English and Arabic.
Bug fixing
Across core and custom modules, with root-cause notes.
Monthly enhancement hours
A rolling bucket for small improvements — no mini-project overhead.
Proactive health checks
Performance, backups, security — reviewed before they become incidents.
Named account manager
One person who knows your system, not a ticket number.
How we work
- 1
System audit
One-time audit that becomes your documentation.
- 2
Choose a tier
Essential / Business / Priority.
- 3
Onboard
Channels, contacts, escalation paths.
- 4
Operate & review
Monthly report and quarterly health check.
Why Pandoratech
ERP Rescue: stalled or broken implementation from another vendor? We audit, stabilize, and take over.
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Frequently asked questions
Do you support Odoo you didn’t implement?
Yes. Pandoratech supports Odoo systems implemented by other partners after a one-time paid audit, which documents your database, custom modules and integrations. That audit becomes your system documentation and is yours to keep, whether or not you continue with our support contract.
What are the actual response times?
Response times are defined per severity level in your annual maintenance contract and written into the agreement, not left to best effort. Critical issues that stop invoicing or production are treated first. Pandoratech resolves 500+ support requests every month across its client base.
What is not covered?
An annual maintenance contract covers bug fixes, user support, minor configuration changes and version patching. Building new major features or adding new Odoo apps is quoted separately so you can see exactly what is maintenance and what is new development.
Support hours and language?
Standard support runs Saturday to Thursday, 9:00–18:00 Gulf Standard Time, with extended hours on Priority tiers. Support is delivered in both English and Arabic by phone, WhatsApp and email from our Al Ain head office.
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