PandoratechOdoo support that answers — with response times in writing
500+ support requests resolved every month, in English and Arabic, on WhatsApp, phone, and email. We support Odoo systems we built — and rescue the ones somebody else did.
Sound familiar?
Tickets vanish into an anonymous queue
Your vendor disappeared after go-live
Small fixes wait months behind "projects"
What's included
Guaranteed response times
SLA by severity, in the contract — not a marketing promise.
Functional support
"How do I…" answers for your users, in English and Arabic.
Bug fixing
Across core and custom modules, with root-cause notes.
Monthly enhancement hours
A rolling bucket for small improvements — no mini-project overhead.
Proactive health checks
Performance, backups, security — reviewed before they become incidents.
Named account manager
One person who knows your system, not a ticket number.
How we work
- 1
System audit
One-time audit that becomes your documentation.
- 2
Choose a tier
Essential / Business / Priority.
- 3
Onboard
Channels, contacts, escalation paths.
- 4
Operate & review
Monthly report and quarterly health check.
Why Pandoratech
ERP Rescue: stalled or broken implementation from another vendor? We audit, stabilize, and take over.
Already on Odoo? Add AI Hub.
Ask your ERP questions in plain language and get evidence-backed, audit-ready answers.
Frequently asked questions
Do you support Odoo you didn’t implement?
Yes — after a paid one-time audit that becomes your system documentation.
What are the actual response times?
Defined per severity in your AMC tier and written into the contract.
What is not covered?
New major features — quoted separately and transparently.
Support hours and language?
Sat–Thu business hours (extended for Priority), in English and Arabic.
Tell us what's slowing your business down
Get a free 30-minute consultation — we'll map your workflow and show you exactly what to automate first.